Refund Policy

Thank you for choosing Tahoe Food Hub for your fresh, local produce needs. We strive to provide high-quality products and excellent service. Please read our refund policy carefully.

1. Damaged or Poor-Quality Produce

In the event that you receive produce that is damaged or of poor quality, we are happy to offer either a credit or a refund. Please contact us within 48 hours of receiving your order, providing clear photos of the damaged or poor-quality items. We will review your case promptly and work to resolve the issue.

2. Timeframe for Refund Requests

Refund requests must be submitted within one week (7 days) from the date of receiving your order. We are unable to process refunds for issues reported after this timeframe, as it becomes challenging for us to trace the cause of the concern.

3. Unclaimed Orders

If you are unable to pick up your order within the designated timeframe and have not contacted us to make alternative arrangements, we are unable to offer a refund. However, as part of our commitment to reducing food waste, we will donate the unclaimed order to our Giving Box program. Participants will not be eligible for a refund in such cases but can take satisfaction in knowing their order has contributed to our community giving initiatives.

4. Double-Check Your Order

As a small team, we work diligently to fulfill orders accurately. However, please double-check your order upon receipt to ensure that nothing has been missed. If you find any discrepancies or issues, contact us as soon as possible so we can address them promptly.

We appreciate your understanding and cooperation. Tahoe Food Hub is committed to providing a positive experience for our customers while supporting local farmers and reducing food waste in our community. If you have any questions or concerns, please don't hesitate to reach out to our customer support team at market@tahoefoodhub.org